IT Infrastructure & Operations Admin - Orbela Riyadh

About the role

The IT Infrastructure & Operations Admin is responsible for leading the strategy, delivery, and day-to-day operations of the organization’s IT infrastructure and service operations across on-premises, cloud, and hybrid environments.

The role ensures that infrastructure services, systems, enterprise and cloud networks, cloud platforms, and end-user support services are secure, reliable, scalable, compliant, and aligned with business objectives.

The role is also accountable for infrastructure availability, IT service continuity, cloud governance, infrastructure security and compliance, disaster recovery readiness, vendor coordination, budget management, and the development of the technical operations team.

Key Responsibilities

• Manage the IT helpdesk and technical support function to ensure the timely resolution of incidents, service requests, operational issues, and escalations.

• Manage Active Directory and Identity and Access Management operations, including user provisioning, access reviews, group policies, role-based access control, and privileged access coordination.

• Oversee the design, implementation, administration, and maintenance of infrastructure components, including servers, networks, storage, telecommunications, virtualization platforms, operating systems, system software, and cloud services.

• Oversee the design, implementation, security, administration, and optimization of enterprise and cloud networking environments, including LAN, WAN, VPN, firewalls, routing, switching, DNS, load balancers, VPC/VNet architecture, network segmentation, and hybrid cloud connectivity.

• Ensure enterprise and cloud networks provide the required levels of availability, performance, scalability, security, resilience, and connectivity across on-premises, cloud, and hybrid environments.

• Manage cloud environments, including provisioning, configuration, identity and access management, networking, monitoring, resource governance, security posture, and cost optimization.

• Lead cloud adoption and migration initiatives, including landing-zone design, workload migration, cloud governance, data residency, network connectivity, and service optimization.

What you’ll need

Bachelor’s degree in information technology, Computer Science, Computer Engineering, Network Engineering, or a related field. Minimum of 2 to 3 years of relevant experience in IT infrastructure, system administration, networking, cloud operations, or IT service operations, including experience in a supervisory or management role. Proven experience managing infrastructure operations, enterprise and cloud networking, technical support, cloud platforms, vendors, and service continuity. Experience working in a regulated environment is preferred. Saudi National. Strong knowledge of IT infrastructure technologies, including servers, enterprise networks, storage, telecommunications, virtualization, operating systems, and end-user computing. Hands-on experience in system administration across Windows and/or Linux environments.